Privacy Policy

Magicstack Enterprise LLP ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and India's Digital Personal Data Protection Act.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Company name, job title, and business information
• Mailing address and billing information
• Payment information (processed securely through third-party providers)
• Project details and requirements shared during consultations
• Communications, inquiries, and feedback

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and geolocation data
• Device type, browser, and operating system information
• Pages visited, time spent, and navigation patterns
• Referring website or source of traffic
• Date, time, and frequency of visits
• Interaction data (clicks, form submissions)

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and for security purposes. Please refer to our Cookie Policy for detailed information.

2. Purposes of Data Collection

We use your information for the following purposes:

• Providing, maintaining, and improving our services
• Processing and fulfilling service requests and inquiries
• Sending service-related updates, notifications, and support communications
• Sending marketing communications (with your consent)
• Analyzing usage patterns and improving website functionality
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal and regulatory obligations
• Enforcing our Terms and Conditions
• Conducting research and analytics for business improvement

3. Legal Basis for Processing

We process your personal data based on:

• Your explicit consent
• Contractual necessity to provide services
• Compliance with legal obligations
• Protection of vital interests
• Our legitimate business interests

4. Information Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist with hosting, analytics, payment processing, customer support, and marketing. These providers are bound by confidentiality agreements and data protection obligations.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you and ensure appropriate safeguards are in place.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our legal rights and the safety of our users.

Non-Personal Data

We may share aggregated, anonymized data that cannot identify you with third parties for research, marketing, and analytics purposes.

5. Data Security

We implement industry-standard technical, administrative, and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

However, no security measure is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. When data is no longer needed, we securely delete or anonymize it. For contact form submissions, we retain data for 3 years unless longer retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to delete your personal data (right to be forgotten)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information provided in the Contact Us section.

8. Marketing Communications

We may send you marketing emails and promotional communications. You can opt out at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly. Opting out of marketing communications will not affect service-related communications.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will promptly delete it. If you believe we have collected information from a minor, please contact us immediately.

10. International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data during international transfers.

11. Third-Party Links

Our website contains links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after updates constitutes acceptance of the revised policy.

13. Data Protection Officer

If you have privacy concerns or questions, you can contact our Data Protection Officer at: support@magicstack.dev

14. Contact Information

For questions or requests regarding this Privacy Policy, please contact us at: